Overview
Park & Swoope accepts secure payments through trusted payment processors available to customers in the United States.
All prices and payments are processed in USD (US Dollars). Your order is confirmed once your payment has been successfully authorized and approved.
Accepted Payment Methods
We currently accept common payment methods, including:
- Visa
- Mastercard
- Apple Pay
Payment options may vary depending on your device, browser, location and payment provider. The checkout page will always display the payment methods available for your order.
Payment Processing & Security
Payments are processed through secure, encrypted checkout technology designed to protect your payment information.
Park & Swoope does not store your full payment card details.
If a payment is flagged by our payment provider for security or verification purposes, we may request additional information or verification. In certain circumstances, an order may be canceled to help protect customers and prevent unauthorized transactions.
Authorization Holds
Some banks and payment providers may place a temporary authorization hold on your account when you place an order.
An authorization hold is not necessarily a completed charge.
If an order is canceled or the authorization expires, the hold will generally be released automatically by your bank or payment provider. The time required for the hold to disappear depends on your financial institution.
Taxes & Pricing
All prices on our website are displayed in USD (US Dollars).
Where applicable, sales tax will be calculated and displayed at checkout based on your shipping address and applicable state and local laws.
Park & Swoope may update product prices, discounts and promotions at any time. The applicable price is the price displayed at checkout when you complete your purchase, subject to any obvious pricing errors or applicable consumer rights.
Failed or Declined Payments
If your payment is declined, you can try the following:
- Confirm that your billing details match the information held by your bank.
- Try another available payment method.
- Contact your bank or payment provider to confirm that the transaction can be authorized.
- Check that your card has sufficient funds and is not expired.
Park & Swoope cannot override a payment decline made by your bank or payment provider.
Cancellations & Refunds
If you cancel an eligible order or return an item in accordance with our Returns & Refund Policy, any approved refund will generally be issued to the original payment method.
Refund processing times depend on the payment provider and your bank. After we process a refund, it may take several business days for the funds to appear in your account.
For full information about cancellations, returns and refunds, please refer to our Returns & Refund Policy.
Chargebacks & Payment Disputes
If you experience an issue with your payment or order, we encourage you to contact us first so that we can investigate the issue and work toward a resolution.
You can contact our customer service team at:
info@parkandswoope.com
Nothing in this section limits your rights to use any dispute-resolution or chargeback process available to you under applicable law or through your payment provider.
Contact Information
Store Name: Park & Swoope
Company Name: PJK Commerce
Company Address: Buikslotermeerplein 1676, Amsterdam, Noord-Holland, 1025 XL, The Netherlands
Company Registration Number: 42021678
Phone: +19298284448
Email: info@parkandswoope.com
Warehouse Address: 47 W 36th St., New York, NY 10018
Customer Service Hours
Monday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM
Sunday: 10:00 AM - 05:00 PM
We aim to respond to customer inquiries within 24 hours during business days.